If you don’t see the “Download” option, make sure that the game does not appear on the home screen. In the game’s product page, select the “Download” option. This time, press the X (Cross) button on the DualSense to bring up the game’s product page.Ĥ. Go back to the “Game Library” menu and then highlight the same game. In the pop-up menu, select “Remove from Home.” If you don’t see this option, then you can skip this step.ģ. In the “Game Library” menu, highlight the game with the “can’t find the game or app” error and then press the Options button (this is the button that has the three horizontal lines that is directly left of Triangle). From the home screen, scroll all the way to the right from the Games section and then select the “Game Library” option.Ģ. To do so, you need to take the following steps:ġ. If connecting the USB Extended Storage does not work or you simply don’t have access to the USB Extended Storage containing the game, then you can try redownloading the game directly on the PlayStation 5 console storage. Fix #2: Downloading the game directly to the PS5 internal SSD In the pop-up menu, select the “OK” option. Select the game or games you want to move from the external storage to the internal SSD of the PS5 and then select the “Move” option on the bottom right side of the menu.Ħ.
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On the top tap of the “Games and Apps in USB Extended Storage” menu, select either “Move PS4 Content” if you are moving a PS4 game or “Move PS5 Content” if you are moving a PS5 game.ĥ. In the “Storage” menu, first select the “USB Extended Storage” option on the left side and then the “Games and Apps” options on the right side of the same screen.Ĥ. In the “Settings” menu, head over to “Storage.”ģ. From the home screen (this is the main system menu where you can select which game to play), go to “Settings,” which you can find on the upper right side.Ģ. If you would like to move the game from the USB external storage drive to the console storage of your PS5 so that you no longer have to plug in the external drive to play the game, you need to do the following:ġ. You can plug in the drive to one of the two USB ports located at the backside of the PS5 system.Īfter the system recognize the USB external storage drive, you should then be able to play the game. The first fix we recommend doing is by simply reconnecting the USB external storage drive where the game was stored to the PlayStation 5.
Your PS5 system will register the games on the external drive as games that can only be played when the external drive is connected.Īs a result, you won’t be able to play the game with the “can’t find the game or app” error.įix #1: Reconnecting the USB extended storage drive This issue will pop up when you connect and use an USB extended storage drive on your console. The “can’t find the game or app” message appears when you try to play a game from an USB extended storage drive that is currently not connected to your PS5 system. What is the ‘can’t find the game or app’ error? You can follow this troubleshooting guide to see how you can fix this problem on your system.
When trying to play a game on the PlayStation 5, or the PlayStation 5 Digital Edition, you may encounter the “can’t find the game or app” error.
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